Your Success is Our Motivation
One key to success is the appropriate education of your staff. The Yaskawa Academy offers you a broad range of courses tailored to the level of knowledge of the participants - from entry-level to expert. Yaskawa Academy offers standard, modified and/or customized training courses offered at several locations throughout the Americas. Training on the HC10 robot and the YRC1000 controller is now available. Visit our Yaskawa Academy page for a detailed training syllabus and additional information.now available
Customer Satisfaction Group
Yaskawa Motoman's commitment to providing the ideal solution for your collaborative robot application does not end with the installation of the system. Once installation is complete, our Customer Satisfaction Group will ensure that your system up time is maximized and that your costs are minimized, allowing for the quickest return on your investment. Yaskawa Motoman offers:
24/7 technical support hotline
Highly qualified application programming support
Expert field service technical support
Regional support specialists
Regional technical manager for asset management support
Please visit our Yaskawa Motoman Y-blog for additional robot automation articles.
One-size-fits-all maintenance standards really don't apply. In regards to capital equipment, some organizations take a run-to-fail approach, while others are fastidious about the repair process and preventative maintenance. A key to getting the most from the maintenance, or lifecycle management, of a robot (or any other piece of equipment) is customizing the lifecycle management to suit your operations. The cost of system upgrades, robot rebuilds or preventative maintenance may seem like money better spent elsewhere in a facility, unless you look critically at your specific situation and fully understand your cost of unplanned downtime.
You don't need to be psychic to decide which spare parts to keep on hand. Yaskawa Motoman can provide you with a recommended spare parts package for your easy-to-use Yaskawa collaborative robot.